FAQ
Have questions?
Find answers to the most frequently asked questions.
When does Lentiga launch?
Lentiga launches in December.
Do I need an account just to browse?
No—listings stay public with filters unlocked. Signing in unlocks bookings, chats, payouts, or publishing.
What does escrow mean here?
Payments are authorised up front but released according to milestones like verified pickup.
How does the deposit behave?
Held for damage risk and refunded after inspection. Amounts may scale with reliability or item sensitivity.
Pickup / return codes—why?
They prove each party fulfilled the staged handover straight from Lentiga notifications.
Explain scoring versus reviews.
Reviews are qualitative; scoring blends multiple trust signals automatically for dashboards and listing badges.
How are disputes escalated?
Start with mediated chat, then escalate to moderators who can freeze funds and inspect evidence uploads.
Must I verify ID immediately?
Not for browsing. Higher-trust payouts or payouts to new owners typically ask for identity checks inside the payments onboarding.
Is business mode separate?
Yes—create a company context for fleet locations, collaborator roles, and business-specific onboarding.
Is Lentiga free to use?
Registration and browsing are free; transactional fees appear when monetised flows activate.
Is it safe?
We combine escrow, structured returns, reputational data, and human moderation—not just chat promises.